Terms and Conditions

1. Wriggles Brook Gypsy Wagons Limited

Your holiday is run by Wriggles Brook Gypsy Wagons Limited. We will not be bound by obvious errors in our printed material or online. Should you want any further clarification about our terms of business then please write to us or email us at the designated address in 18 below.

2. Bookings

When you submit a booking via our online reservation system you will receive an automatically generated booking summary and confirmation by email to the email address you provide in the booking form. However your booking is made, a contract will only arise when your booking is confirmed in writing via a confirmation sent to you by post or email. Wriggles Brook Gypsy Wagons Limited only accepts bookings from persons aged 18 years or over. We reserve the right to refuse any booking at our own discretion.

3. Confirmation

When you make a booking, you do so on behalf of yourself and all members of your party and the booking is confirmation of understanding and acceptance of these terms and conditions by you and each member of your party.

4. Your Wagon

Wagons are available from 3 pm on the first day of your holiday. Wagons should be left clean and tidy by midday on the day you are due to leave.

Included in the rental of your wagon is use of and access to the site and the grounds surrounding the wagons, water, parking and VAT where applicable. We do NOT include rubbish collection from the wagons, placing refuse in sacks or taking to the refuse area, washing up of cutlery and crockery.

5. Prices

Our prices vary depending on many factors including time of booking. Only prices stated on the booking confirmation are binding. We occasionally offer special offers and discounts but these will not be applied retrospectively after a booking confirmation has been issued by us.

6. Payments

All bookings are subject to a 25% non-refundable booking deposit. An invoice for the full Rental charge less the deposit already paid will be issued and payable 28 days before departure. Vat at the applicable rate is included in all charges. Payment should be made by bank transfer, credit or debit card. If you do not pay any invoiced amount within 2 weeks of the due date (or, if earlier, before the start date of the holiday) the contract shall be deemed to be cancelled by you and any monies already paid shall be forfeited with any further amounts due under our cancellation policy payable in addition. In the case of bookings made less than 28 days before the commencement of the holiday the rental charge is payable in full on booking. Full payment must then be made by credit or debit card.

7. Dogs

We welcome well behaved dogs at our site but it is located in near farmland and open country-side with a variety of livestock. Public Roads are not be far away so if you cannot control your dog, it might be better to leave it at home. Dogs should not be allowed to upset or injure any of the local inhabitants, including these animals and other guests. When close to farm animals, dogs must be kept on leads or similar restraints at all times. They must never be left in a wagon without responsible supervision. We do not allow dogs on beds. You are responsible for dogs at all times. We will not be held liable should any misfortune befall them or injury or damage be caused by them. We reserve the right to request that any dog is placed on a lead or similar restraint at all times when not in a wagon or in a vehicle and accompanied by an owner. We reserve the right to terminate the holiday of any party if adequate control of a dog is not possible

8. Changes to your booking

Once we have issued confirmation of your holiday, we are not obliged to make any changes but we will do our best to assist

To cover for accidents, illness, bereavement and transport difficulties as well as extreme weather conditions and other circumstances which may prevent you taking your holiday or curtail it, we strongly advise that you have valid annual holiday insurance in place that will provide suitable cover. If you have to cancel or change your booking or curtail your holiday due to any such circumstances we do not make refunds or guarantee transfers but will assist with documentation for processing your claim with your chosen holiday insurance provider.

9. Our cancellation policy

If you decide to cancel more than 28 days before the start of your holiday, your deposit will be forfeited. If you cancel within 28 days of your holiday starting then the entire rental amount will be payable. If you decide to terminate your holiday early, no refunds will be given

Any cancellation made by you for whatever reason must be in writing or by email and addressed to us at our designated address in 18 below.

10. Non-Availability

In the unlikely event that your booked holiday becomes unavailable following confirmation of the booking or changes are necessary to the booking for reasons outside our control, we undertake to notify you as soon as reasonably possible. If it is not possible to arrange alternative accommodation or if you do not wish to accept the alternative accommodation, the booking will be cancelled with a full refund of all monies paid, and we shall not have any further obligation or liability for non-availability, changes or cancellation as referred to in this condition.

11. Arrival and departure

Check-In time is between 3pm and 8pm. We strongly recommend you arrive prior to 6pm but should you be unable to arrive within these times please contact us in advance. You must vacate your wagon by midday on the day of your departure. You should remove all rubbish to the refuse bin area, and leave all the washing up completed on the sideboard.

12. Site Rules and Regulations

So that your stay and that of fellow guests is as pleasant as possible, all guests must keep to the site rules of behaviour. In particular, please refrain from making high levels of noise after 9pm. Generally you should behave in a considerate and safe manner in regard to the site and fellow guests.

In the event that you or any member of your party breach the site rules then we reserve the right to ask you and/or any or all members of your party to leave the site without compensation for the unspent element of the holiday.

13. Force majeure

We cannot be held liable if through Force Majeure completion of our agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond our control such as fire, flood, extreme hot or cold climatic conditions, stormy weather, gales, snow, civil disorder, threat of war, staff strikes, blockades and other interferences or events beyond the provisions regarding non-availability under 10 above.

14. Liability

We accept no liability for theft, loss or damage, of whatever nature, during or as a result of a stay with us.

You and each member of your party will be jointly and severally liable for all losses or damage that occurs either directly or indirectly as a result of their stay. This includes loss or damage caused by dogs who must be monitored around the site and livestock at all times.

15. If you have a complaint.

We hope you to have an enjoyable stay with us. In the event that there is something that you are not happy about please notify us as soon as possible during your stay. If you are still not satisfied with how matters have been dealt with then you can write to us or email us at the designated address in 18 below within 14 days of departure setting out the details of your complaint.

16. Risks

Our sites are located in open countryside with livestock and farm equipment in close proximity. Children must be supervised at all times. Children should not climb in or on sheds, animal enclosures or other structures around the site. They should be mindful of not straying into areas designated for wildlife, farm enclosures or into streams or woods. If your children leave the area around the wagons, they should only do so under parental or parentally approved guidance and supervision.

The stoves in the wagons get very hot and especially so at the rear. Guests should be careful around the stoves and closely supervise children and pets around them. The showers are not fitted with an anti-scald facility so children should not use the showers unless supervised by adults within their party.

17. Day visitors

You can receive day visitors during your stay at Wriggles Brook. No visitors may stay overnight. You must make us aware that visitors will be onsite and we retain the right to ask any visitor to leave the site immediately if we consider it necessary for the safety or comfort of other guests.

18. Designated address

You can write to us as:-
2 Brookside, Hoarwithy, Herefordshire, HR2 6QJ

You can email us at:-
[email protected]